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Human Visitors helps you understand the people engaging with your storefront: where they came from, what they explored, and how their sessions progressed toward a purchase. These are human shopping journeys. Shoppers may browse directly, arrive through an AI assistant’s recommendation, or use an assistant to act on their behalf. The page brings together the visitor activity Bonsai can observe and connect, including visits without Search or Concierge use.

What you can learn

Where are shoppers coming from?

Explore paid, organic, email, direct, referral, and AI assistant traffic, then inspect the visits behind each channel.

What happens during a visit?

Follow recorded page views, product exploration, Search and Concierge interactions, and checkout activity.

Do shoppers return before buying?

Review connected sessions to understand whether a shopper explores once or returns over several visits.

Where does activity stop?

Check the latest recorded milestone, then open the session timeline to investigate the path leading up to it.

Information you can explore

InformationWhat it tells you
VisitorA generated name for a visitor whose activity can be connected.
SessionsHow many recorded visits are associated with that visitor.
Acquisition channelThe traffic source associated with the recorded activity.
Search and Concierge useWhether the visitor interacted with either Bonsai experience.
Device and countryThe device and location available for the visitor’s activity.
Last eventThe latest session’s milestone, from visiting through placing an order.
OrdersRecorded purchases associated with the visitor.
Last seenWhen the visitor was last recorded, shown in UTC.
Inside the visitor panel, the session timeline provides more detail. Sessions appear newest first, with repeated page views grouped together.